Privacy Policy

Effective Date: [Insert Date]

Your privacy is important to us. This Privacy Policy explains how The Parra Group LLC collects, uses, and protects your information when you interact with our website, forms, and communication channels.

1. Information We Collect

We may collect the following personal information:

  • Name
  • Email address
  • Phone number (via contact or appointment forms)
  • Optional information such as address or other details if voluntarily provided

2. How We Use Your Information

Your information is used strictly for business operations, including:

  • Appointment confirmations and reminders
  • Tenant notifications and communications
  • Property updates and service-related messages
  • Internal coordination with contractors and maintenance teams

3. SMS & A2P Compliance Notice

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted.

All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. Opt-Out & Support

You may opt out of SMS communications at any time by replying STOP.

For help, reply HELP or contact us using the details below.

5. Data Security

We implement industry-standard security measures to protect your personal information. Access to data is restricted to authorized personnel only.

6. Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

The Parra Group LLC

3578 Ludgate Rd, Shaker Heights, Ohio 44120

Email: [Client Email]

Phone: [Twilio Number]